bpha
Bedfordshire
Full Time
Permanent
£38,231 Per Annum
Quality Assurance Lead
Bedford (Hybrid)
£38,231 per annum
Permanent
Full time (37 hours per week)
Do you have a passion for improving customer service? If yes, we are looking for a customer quality assurance officer who knows what good customer service is and has great communications skills they can use to improve our housing management service.
You will need good analytical skills and be able to work with people to develop and implement changes to services such as dealing with anti-social behaviour, letting our homes, collecting income, and managing our homes in way we can show bpha makes a positive contribution to local neighbourhoods.
What you will be doing:
Carrying out quality checks and report findings within given timescales
Producing reports to aid discussions to drive continued performance improvement
Driving change and improvement in performance and quality
Identifying data gaps and process change requirements to improve the customer experience
We d love to meet someone with:
Excellent customer service skills putting the customer at the heart of what we do
Good problem-solving, negotiation and influencing skills
Strong communication skills, both written and verbal
Excellent time management and organisational skills
Experience of working in partnership with internal teams and external organisations to achieve shared goals
Amongst what we offer you is:
A competitive salary
Hybrid Working
28 days holiday PLUS Bank Holidays
A generous contributory pension scheme
Private health care
Free life assurance
Access to an extensive suite of wellbeing services and tools including a digital gym
Opportunities for learning and development
Discounted gym membership
Retail discount scheme
Please note the successful candidate will need to complete a Basic DBS application.
Closing date: 2nd November 2024
Interview date: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
bpha
Bedfordshire
Full Time
Permanent
£38,231 Per Annum